Office Policies

Share:

Office Hours

interior1.jpgGerstenmaier Pediatric Dentistry is open to serve you, answer questions or schedule an appointment during the following hours:

Monday: 8:30 a.m. – 5:00 p.m.*
Tuesday: 8:30 a.m. – 5:00 p.m.*
Wednesday: emergency appointments only
Thursday: 8:30 a.m. – 5:00 p.m.*
Friday: 8:30 a.m. – 5:00 p.m.*
Saturday: 8:30 a.m. – Noon
Sunday: emergency appointments only
*Note: We take lunch from 12:00 p.m. – 1:15 p.m.

Appointments

We try our best to accommodate our patients as much as possible when scheduling appointments. Children with extensive dental work or preschool children are better served early in the morning when they can have a more positive experience. Some appointments may require the child to miss some school; however, these are considered excused absences. With continued care, appointments during school times can be kept to a minimum.

Please notify us 24 hours in advance if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, but we ask for your help as a courtesy to all of our patients. Continued cancellations may result in an additional charge.

Insurance

From day one, our office is committed to helping you maximize your insurance benefits. Because insurance policies vary greatly, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts.

Your estimated patient portion must be paid at the time of service.

As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance to be paid in full. If you have any questions, our team members will be happy to assist you.